Complaint 3.1
3.2
Identify and match the TOCSA Provide a suggestion
criteria in the resources with
for every complaint of
the guest's complaints so that
what the hotel can do
you can see what the guest
to bring the hotel room
can expect. Write the criteria
up to the required
in full next to the number of
standard as set out in
the criteria
the complaint (1-7)
BEDROOM
The chair at the desk is wobbly.
There is no hairdryer in the
bom.
The room is not totally dark
hen the curtains are closed
d it disturbs proper sleep.
were not satisfied with the
lity of the pillows on the​

Martin is managing a production line in a manufacturing plant in the midwest. martin has a quality and productivity problem in one part of the manufacturing process. he discovers that his workers aren't sure what to do. when he asks why they didn't ask questions, the universal reply is, "we midwesterners don't ask questions, we just do." martin decides to address this problem by offering recognition rewards for anyone who asks the most job-related questions each month that lead to process improvements. unfortunately, martin finds the program doesn't work. when he further questions his workers, he discovers that no one wants to be the first to ask questions. as a group, workers still feel that they should figure it out on their own and not ask questions. martin finds carmen, one of the workers that everyone else admires, and talks her into being the first to ask questions as part of the program. after about a month, several other people begin to submit questions, and soon everyone in the plant is asking questions. refer to case 6.1. martin's plan failed initially because he didn't consider the power of on attitudes.

Our environments can change human behavior. describe some ways that environment changes the choices we make. what does the connection between humans and environment have to do with the study of geography?

Recall that areas with high net primary productivity not only produce high levels of biomass rapidly, they also take up large amounts of co2 and give off large amounts of oxygen. what is the likely result of the increasing amounts of sediments and fertilizers in the major rivers emptying into oceans and affecting algal beds, reefs, swamps, and estuaries? a fisheries will improve as the extra nutrients feed shellfish and fish. b eutrophication, followed by hypoxia, is a likely result, ultimately leading to less co2 uptake and more oxygen released. c productivity in these areas will increase permanently, leading to more co2 uptake and more oxygen released. d eutrophication, followed by hypoxia, is a likely result, ultimately leading to more co2 uptake and more oxygen released. e eutrophication, followed by hypoxia, is a likely result, ultimately leading to less co2 uptake and less oxygen released.