• How could you incorporate listening for needs, purpose, or concern to create value in the conversation (including describing what that would look like)?

The correct answer to this open question is the following.

It seems that your question is lacking some context or reference. As it is a general question, we can help you answer in general terms.

You could incorporate listening for needs, purpose, or concern to create value in any conversation. Especially, in those conversations in which you had disagreements and this made you trigger some emotional reactions that could have hurt people.

It is precisely in these moments when you need to keep calm, keep your composure, and listen to the end to fully understand what is happening or the main point of the other person's argument. Do not try to anticipate any idea because you could be wrong.

Listening is a key component in communication and you have to learn to listen before you answer, so you can have the full context.

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