Responding to Customer Comments Online

Blame another department or company.
Correct mistakes politely.
Be open about when and how you will improve the situation.
Respond in an upbeat, professional tone.
Defend your company.

When responding to online comment, first of all you have to carry positivity by responding in an upbeat but professional tone. And also correct the mistake stated in a polite manner don't do it in an abusive or insultive manner.show a form of transparency by stating the position you are currently occupying in the firm and also

have the highest level of honesty by firstly admitting your mistakes and then you go on to tell the customer by being open on how the issues will be resolved ,

Explanation: do apologize for the inconveniences caused by the said action.

Customer they say are always right. They may comment to you in an offensive and insultive manner but you always stay calm and not make them chew their words. What ever point they are raising may be for the business or company's best so reply effectively.

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