As soon as the news program begins an interview with the President of the United States, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores ability to listen is being hindered by .

Prejudgment.

Explanation:

As the exercise presents, Dolores' ability to listen is being hindered, limited, by prejudgment. This, as it's name suggests, is to have an opinion about a situation (in this case an interview with the President of the United States) before knowing or considering all the facts. She says she "already knows" what he has to say but she may not even know what subject he is adressing. Perhaps he was about to speak about something completely new and important but she let her prejudgment get the better of her.

answer; decipher the motives for why people behave the way they do;