Can someone pls help with this

Can someone check if i did this right since i really want to make sure it’s correct. if you do you so much

Sanya noticed that the temperature was falling at a steady rate of 1.4 degrees every hour from the time that she first checked her outdoor thermometer. by 6 a.m., the temperature had fallen 21 degrees. which expression can you use to find how many hours earlier she had first checked the thermometer?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%