I need help with math if you don't know the answer get out of the question and don't answer it and give the wrong answer or some link or even say "I don't know" or anything like that it's not fair to me cause it a waste of my points I will report your if you do that :) have a nice day and stay safe

Grace is a 70-year old woman who paid the utility bill online for the first time. she called her bank's customer service center to make sure she had done the transaction successfully. but the voice recording repeatedly played a message that all representatives were busy, which irked grace. which factor would make grace not recommend the bank to others? a. absence of technology b. lack of accessibility c. lack of financial products d. poor reputation