6. You send a bill for $1700.00 to Mrs. Lang for major surgery. She tells you that the physician told her in a pre-surgery conversation that the charge would be "about $1500.00." Dr. Camp says he does not
remember quoting the figure to her. If the usual charge is $1700.00 for this procedure, what should you
do about the bill? Explain.
How should a medical assistant reply to this patient?