Emily is speaking in front of a group of engineers and computer programmers about some new software she has developed. She notices many of them are scratching their heads, staring at her with confused looks on their faces, or looking around at others in the room. Which of the following should she try in order to better engage her audience?
a. consider the audience’s diversity more carefully by asking a few "what if" questions
b. acknowledge they may disagree with some of her arguments, and invite them to consider it from a different point of view
c. speak more loudly, tell a funny story, and move around a bit more
d. repeat what she said in different words, and give a few more examples

Westridge, ohio — more than 600 transportation employees went on strike at midnight last night after the westridge city council rejected their demand for a 10% pay increase. the strike affects all bus and rail services throughout westridge and the neighboring communities of turlock, smithfield, and lowell grove. "we hoped we would not be forced to strike, but until our demands are met, we really have no choice," said wanda thompson, a representative of the transportation employees union. "we simply don't get paid what we deserve." members of the westridge city council see the situation differently. "our employees already earn 6% more than the state average for similar transportation jobs," said raoul cobian, president of the westridge city council. hopefully the two groups can come to an agreement soon and bring this unnecessary strike to an end. what is the common name for the underlined information in the article?