How does this beginning influence our expectations for the rest of the story?

the introduction

Explanation:

the introduction paragraph introduces the topic, claim, and the hook. All of these details in the introduction helps the reader understand what the rest of the story might be about.

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

just took the test;

argument: "it's time to wage a war against britain to secure american freedom."

claims: "america has tried every peaceful method available for seperating from england" & "the americans' petitions to the king have been turned away by him."