11. when transferring a call to another person in the company, the best policy is to a. advise the caller to leave a voicemail if the person to whom the call is being transferred isn't available. b. tell the caller the name, department, and extension of the person to whom the call is being transferred. c. simply transfer the call and hang up. d. ask the caller to call back using the proper extension.

B. Tell the caller the name, department, and extension of the person to whom the call is being transferred.

Explanation: If you need to transfer a call, make sure you know the proper procedure. In many cases, this involves putting the person on hold so you’re able to dial another’s extension. You’ll have two people on the line for a moment. Make sure the person you’re talking to knows that you’re transferring the call and to whom he or she is being transferred. You should do this before you put that person on hold. Again, give the person on your phone the extension of the person to whom you’re transferring, in case the person is disconnected. Then, let the person in your firm know that you’re transferring the individual. "PF"

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

answer: metaphor: because there is a comparison between the treasures spread on the ground and the evil seed of adam drifting from the shoreline  

explanation: