Arnaldo is applying for a job as a cashier. he tells the interviewer that he has his bachelor's degree in marketing and has experience with a cash register. he also mentions that he has great math skills. when asked about how he handles rude customers, arnaldo says that he is good at ignoring them and focusing on pleasant people. when asked how he handles working in a team, he says that he prefers to work alone but has great communication skills and is a good teammate. which of arnaldo's statements may cost him the job?