Ups's use of web-based tools that allow customers to embed ups functions, such as tracking and cost calculations, into their own websites, described in the chapter case, is an information systems solution used to achieve customer intimacy.
a. true.
b. false.

UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, described in the chapter case, is an information systems solution used to achieve customer intimacy is false.

b. false.

Explanation:

UPS is used term where uninterrupted or continues power supply to organization or house or server room etc. UPS is connected to tabular batteries or rechargeable batteries which stores enough current.

Once batteries are fully charges it stop charging batteries. An electrical circuit is made and wire is pulled and connected and connected to necessary electrical sockets. By doing so, end user will get current on power shutdown mode.

So end user can enjoy without any power breakup. It is a website or calculation method. It is not a web based tools.

im not sure what your file type is. is it a .zip file