Anne mcnair is planning to take a course in business communications. her studies are likely to involve two-way exercises that encompass the ability to be a good listener as well as a good speaker and writer. true

That statement is True.
two-way exercises always brought a more positive result for any types of the education process.
In order to make the education process become efficient, it is important for the learners to keep an open mind and not afraid to ask answers for the things that they couldn't understand and it is important for the speaker to have a deep knowledge regarding the subject

The answer should be b.