17 responding to a customer's complaint you are a manager at home goods, which sells a wide variety of bath, kitchen, and other household items. several months ago, you offered a special sale on a specific freshair humidifier, model 2850. a customer who purchased one of these humidifiers returned to your store last week to purchase more filters for the humidifier. however, your store no longer carries the freshair brand. although the store offers several replacement filters for other brands, you do not carry the specific model the customer requires. he wrote a letter to "the manager" complaining about the problem and indicating that he plans to tell everyone he knows not to bother buying products from your store because you don't stock the items needed to maintain them. although you don't have the filters in your store, you can special order them. how do you respond to the letter? what medium would you use? draft a message.