Service Night Ashatul had given her branded laptop for servicing to an authorized service centre to repair a damaged USB port. The laptop was to be given the next day, but when she went to take it that day, she was told that it was not ready. Ashatul had to wait for fow more days before she was finally given her laptop. Because she was in a hury while receiving the repaired laptop, she did not check the workings of the laptop at that time. On reaching home and switching on the laptop, she noticed that that LCD display had become problematid. The next day. she again went to the service centre and reported the display problem Ashan was aghast when she was imfomed that as she had signed the deliver documents, the service cente cannot take responsibility for the display problem. She was asked to fill up 3 steshi service requisidon fon to get the problem rectified and further was told that all expenses inquired in rechifying the problem bad to be paid by her GESTAVAL! CUTADORES LAGOS TORUC Ver Torce BAR 2.1. Managing customer centered operations is always a nighmare in many service facilities is a nightmare using the case above discuss this statement [8 Marks] b. Discuss the pros and cons of managing After Sales Service through a third party fim. Is it a cause for concen at the facility Ashani visired? Explam, [8 Marks] c. There seems to be a breach of rust in the date above. How is breach of trust related to quality of senncel [10 Mark)