S Think of one thing about your current job that you wish you could change. How your store is arranged, how
you respond to customer issues, a specific policy or procedure that has just never made sense to you.
Now, imagine that you are the leader of your organization. Create a slide deck that outlines how you would
change that thing that bothers you.

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.