facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty. a. Operational CRM systems b. Analytical CRM systems c. Data warehousing systems d. Collaborative CRM systems e. Data mining systems

the definition of a small business is an independently owned and operated company that is limited in size and in revenue depending on the industry. a local bakery that employs 10 people is an example of a small business. a manufacturing facility that employees less than 500 people is an example of a small business.

answertrue;