You will be tasked by your boss to analyse logistics performance and assess the quality of each activity!The cornerstones of the analysis are the accuracy of order taking and fulfilment, delivery punctuality and flexibility. a) The company has fulfilled an average of 21 orders per day over the last 12 weeks.
What is the accuracy rate for order taking?
Calculate with 5 working days per week, the result expressed as a %, to 2 decimal places!Please indicate your side calculations, without which the result cannot be evaluated.
Number of working days:
The total number of orders:
The number of orders that were inaccurately recorded:
Accuracy index of the order:

b)Determine the delivery time of the order received this morning!
The delivery consists of 3 phases:
-time to receive and process the order:0.3 hours
-time for picking the goods ordered:1,25 hours per pallet
-time to dispatch the ordered goods:0,8 hours/load
Time of receipt of the order:8:50.The order was for 2 pallets of goods. The goods will be picked by 1 employee. Once the picking is done, another employee will do the unloading. Fill in the following table to determine when the two pallets will be ready for delivery!

c) The company made 2,873 deliveries in 200 working days, with an average of three late deliveries every week.
What is the company's on-time delivery rate?
Calculate with 5 working days per week, and give the result in % to 2 decimal places!Please include your side calculations, because without them the result cannot be evaluated.
Number of weeks:
Number of late deliveries:
Number of print deliveries:
Delivery punctuality indicator:

d) In the past year, the company's customers have modified their orders as follows:
-requests for modification of deadlines:53 cases
-quantity change requests:95 cases

The company was able to meet the requested modifications as follows
- in 39 cases, the deadline was modified
-quantitative adjustment in 68 cases

A bit long, but I hope it's understandable.