Pamela, the manager of an electronics store in California, has redesigned the jobs of her sales staff so that they have the authority to resolve customer complaints without first getting the approval from management. (In the past, sales staff did not have the authority to issue refunds or replace merchandise). Which job design technique does this represent

Engberg company installs lawn sod in home yards. the company’s most recent monthly contribution format income statement follows: amount percent of sales sales $ 80,000 100% variable expenses 32,000 40% contribution margin 48,000 60% fixed expenses 38,000 net operating income $ 10,000 required: 1. compute the company’s degree of operating leverage. (round your answer to 1 decimal place.) 2. using the degree of operating leverage, estimate the impact on net operating income of a 5% increase in sales. (do not round intermediate calculations.) 3. construct a new contribution format income statement for the company assuming a 5% increase in sales.