Suppose that past experience shows that about 12% of passengers who are scheduled to take a particular flight fail to show up. For this reason, airlines sometimes overbook flights, selling more tickets than they have seats, with the expectation that they will have some no shows. Suppose an airline uses a small jet with seating for 30 passengers on a regional route and assume that passengers are independent of each other in whether they show up for the flight. Suppose that the airline consistently sells 32 tickets for every one of these flights.

Required:
a. What is the probability of having overbooked flight?
b. What is the expected amount of cost to compensate the overbooked flight?

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap