Yesterday, lorinda overheard a surprisingly unpleasant encounter between the manager of the hardware store where she works and a sales rep who sells a well-known line of tools. the rep insisted that his tools should be more prominently displayed and that a better assortment would mean more sales. the manager had other plans and told him so, and the conversation turned into a loud argument. what lorinda observed was an example of:.
a. sales tactics.
b. channel conflict.
c. retail strategy tension.
d. passive aggressive behavior.
e. a failure of edi processes.

passive aggressive behavior

Explanation:

The behaviour Lorinda experienced between her manager and a sales rep was an example of passive aggressive behaviour because such behaviour is usually characterised by passive aggression rather than direct aggression which can be physical scuffles but rather shown by shouting, or any other ways of showing aggression without being physical.

Such people that have this type of behaviour are usually bitter and hostile when others make requests.

Such people can sabotage an operation intentionally because they are aggrieved

intentionally delaying or making mistakes when dealing with other peoples' requests.

They are also cynical or pessimistic.

They also don't feel appreciated anfand make complains about it most of the time

frequently complaining about feeling underappreciated or deceived

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