Paragraph A: Last week, three of our Xcite executives closed a lucrative merger deal with Editionplus. The merger will add more than 500 accounts to our business and will increase our profits by 39 percent in less than a year. Additionally, the executives met with several Editionplus product designers and agreed on three new computer prototypes that we will produce during the next five years. This means we will expand our business to both Los Angeles and Las Vegas.

Paragraph B: Employee reaction has been mixed about our recent plans to expand to Las Vegas and Los Angeles. Many Xcite employees are concerned that the Los Angeles site will not have the same relaxed corporate environment as the current site. However, this is not the case: The relaxed corporate environment at the San Francisco site will be replicated in Los Angeles. The culture we have developed works for the company and our employees, and we don’t plan to change it. Human resources executives are already interviewing San Francisco employees so they can capture and replicate the culture with ease.

Paragraph C: The leadership at the Xcite San Francisco site has been phenomenal during the last ten years. Everyone in senior-level positions has worked his or her way up the corporate ladder and has contributed greatly to the company’s success. This team has increased our profits by 6 percent, expanded office space, hired additional IT support, and strengthened our IT infrastructure. These are just a few of this leadership team's many accomplishments. In the next two months, a new leadership team will be formed for the Los Angeles site. This team will consist of transferred employees from the San Francisco site. We will be offering many of you a chance to be part of this move. Additional training will be required for all who are transferring, and moving costs will not be covered. Xcite looks forward to opening another location with excellent products, high profits, and 100 percent employee and customer satisfaction.

1.Which paragraph or paragraphs use the pivoting approach?

a. A, B

b. B

c. C

2.What is the main idea of Paragraph A?

a. The merger will add more than 500 more accounts to our business and will increase our profits by 39 percent in less than a year.

b. Last week, three Xcite executives closed a lucrative merger deal with Editionplus.

c. This means we will expand our business to both Los Angeles and Las Vegas.

3. Which questions should you ask yourself before determining what and how to research? Check all that apply.

a. What strategies should I use when looking up information in the library database?

b. What will happen if the receiver doesn’t take action after receiving the message?

c. What does the receiver need to know about this topic?

d. What is the receiver to do after reading the message?

4.Read the scenario, and then answer the question.

"You are asked to compose a job description for the position of director of sales at your company. This is a position you once held, so you are familiar with the requirements and qualifications. Before beginning to write, you look in the files for past descriptions and check with your supervisor about details to include."

What research method did you use in this situation?

a. Formal research

b. Informal research

5.Read the following scenario, and then determine which is the best research approach.

"You have been asked to organize the sixth annual corporate bowling party and send out the e-mail invitation to your coworkers."

Which is the best research approach?

a. Go to the local library, and use an online research database to determine the rules and history of the sport of bowling.

b. Conduct a survey of all companies in your area that have held corporate bowling parties, interview the party planners, and make site visits to each bowling alley to test its product.

c. Look at past flyers for this event, ask coworkers what kind of food they would like to have at the party, and ask which bowling alley they prefer.