Business, 27.11.2019 20:31 vickydaiberg

Which of the following actions should the customer support manager take to best motivate these employees?
a. place a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes.
b. each year, hold an award ceremony and give a bonus to the employee who has served the highest volume of customers and the one who has the highest average customer ratings.
c. share trends in average customer ratings at quarterly staff meetings, emphasizing the importance of customer satisfaction.
d. track a great deal of data on customer interactions and send it to a consultant for detailed analysis, which can improve procedures.

Answers: 3

Show answers

Another question on Business

Business, 21.06.2019 22:50

Which of the following statements is true? a job costing system will have a separate work in process account for each of the major processes. a process costing system will have a single work in process account. a process costing system will have a separate raw materials account for each of the major processes. a process costing system will have a separate work in process account for each of the major processes.

Answers: 3

Answer

Business, 22.06.2019 09:00

Drag the tiles to the correct boxes to complete the pairs.(there's not just one answer)match each online banking security practice with the pci security requirement that mandates it.1. encrypting transfer of card data2. installing a firewall3. installing antivirus software4. assigning unique ids and user namesa. vulnerability management programb. credit card data protectionc. strong access controlsd. secure network

Answers: 3

Answer

Business, 22.06.2019 19:00

In north korea, a farmer’s income is the same as a dentist’s income. in a country with a mixed or market economy, the difference between those two professions might be more than 5 times different. how can you explain the fact that individuals doing the same work in different countries do not earn comparable salaries?

Answers: 1

Answer

Business, 23.06.2019 07:00

An employer takes a deduction from your paycheck for federal taxes. where does this money go? -the money is sent to the federal government to pay for goods and services for the community. -the money is sent to the mayor. -the money is sent to the federal government and deposited in a retirement account. -the money is sent to the social security fund.

Answers: 3

Answer

You know the right answer?

Which of the following actions should the customer support manager take to best motivate these emplo...

Questions