Pavel is using the storyline approach in his presentation. he says that the coffee shop chain he works for faces the challenge of improving its customer service orientation. after describing a sandwich chain that is similar to his company in size and target market, he explains the specific approach to training that the sandwich chain implemented in order to improve customer service. what aspect of a business story does his explanation about the training program represent?

a. the problem
b. the resolution
c. the setting
d. the plot
e. the moral or lesson

b. the resolution

Explanation:

The aspect of a business story that Pavel's explanation about the training program represent is the resolution because he is talking about how the training can improve customer service that is the problem. So, with the training, he is providing a way of solving the issue.

two years ago, when picking flowers in the mountains back of yosemite valley, i found a book. it was blotted and storm-beaten; all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however; many of the inner pages were well preserved. and although all were more or less stained and torn, whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today; its granite pages have been torn and blurred by the same storms that wasted the castaway book.

two years ago, when picking flowers in the mountains back of yosemite valley; i found a book. it was blotted and storm-beaten, all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however, many of the inner pages were well preserved. and although all were more or less stained and torn; whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today, its granite pages have been torn and blurred by the same storms that wasted the castaway book.