The unlicensed assistive personnel tells the nurse that it is unreasonable to expect a response to all call lights within 10 minutes. Which statement by the nurse best illustrates appropriate assertive behavior by a supervisor?a) "Let's discuss how we can meet our clients' needs."
b) "I will take care of any client needs that you can't provide."
c) "I will have to report to the supervisor if you can't do it."
d) "All clients have a right to compassionate and timely care."
Answers: 2
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