When are conflict resolution skills required in the consumer service industry? O When the customer is not in a frame of mind to begin the assessment phase of customer service.
When the customer service representative is following up with a customer after their issue has been resolved.
O Any time a customer requires assistance from a customer service representative.
O When the customer service representative has personally offended the customer.

1. the community center is putting on a play. there are several things the crew has to create for the scenery. (a) they spent $6.17 on each of 4 poster boards. how much did they spend on poster boards in total? show your work. (b) they spent $200.20 total on new lighting. each of the four lights cost the same amount. how much did they pay per light? show your work. (c) if the total budget was $300, how much more can they spend? show your work.