Module 2: Interpersonal Communication valuable
9. how
Learner's Handbook
it was his s ster. He asks the guest to wait for a minute but he ends up getting into a
heated discussion with Sitti. The guest becomes annoyed and says she is going to go
out and expects dean sheets by the time she returns in her hotel room. Omar nods
his head in agreement and says, "No problem, it will be taken care of". He continues
with his phone conversation and he is quite upset when he gets off. Things start to
get busy at the hotel ---the hotel phone keeps ringing and a busload of guests arrives
to check-in. The guest from room 202 returns, gets her key and within minutes she
went down in the lobby shouting that herdirty sheets have not been replaced.
Read the following questions and write your answers below based on your understandi

•what scenario all about?
• can you identify any misunderstanding?
•why did this situation happen?