In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. this is an example of encouraging the use of custom-made solutions affective conflict psychological conflict groupthink cognitive conflict

this is an example of encouraging the use of cognitive conflict.

In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. this is an example of encouraging the use of cognitive conflict. Cognitive conflict happens when someone has been told unfavorable information or something that made them feel uncomfortable. This information can stemp from new infomration that goes against how somoene truly believes or feels about a situation or idea.

Correct textbook answers would be 1,3, and 5