Your firend has just approached you with a problem they are having with another friend . they really want you to listen what will you do and say to show them that you are actively listening

You could make eye contact, and not be doing something on the side, so it doesn't seem like you don't care. Then nod and ask questions and put in phrases like " i see " when it is the right time.

Explanation:

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

answer; ///biological psychologists;