Norah, a family therapist, is expressing her concern to her client james about his mother's feelings regarding his delinquent behavior in school. according to this information, it can be inferred that norah is practicing the technique.

Norah is practicing the Validation technique.
Validation technique refers to a communication method that rely on the openess to acknowledge the problem that currently exist and tried to make an effort to solve it. By being open about the problem, it would be easier for the client to accept the emotion that associated with that problem.