Social Studies, 13.01.2022 17:10 buchaell000
When the owners of Crepes a la Nana arrive at the brunch they were booked to cater, they are greeted by an angry customer. He claims they are late, but MaryAnn insists they are on time. Nana, not wanting to focus on who is right or wrong, steps in to communicate a new plan. Which rule of service recovery is Nana demonstrating
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When the owners of Crepes a la Nana arrive at the brunch they were booked to cater, they are greeted...
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