Best answer will receive Brainliest.

to plan an idea out before

dude you should crop your image so only the question shows. but   can you explain it better

answer; /// i believe the correct answer is general act charters;

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.