Identify the irrationality of rationality. - waste and incompetence - trained incapacity - goal displacement - the iron cage A. People are caught in a prison of rules and regulations from which there is little escape as they come to trap us by denying our humanity, creativity, and autonomy. B. People become so obsessed with following the rules and regulations that they lose the ability and flexibility to respond to new situations. C. People may over time become preoccupied with getting their own jobs done and, driven by the need to ensure the continuation of particular practices or programs linked to their positions, eventually lose touch with the larger goals of the organization. D. Secure in their positions, bureaucrats may become inefficient, incompetent, and often indifferent to the clients they are supposed to serve.