Last name of a businessperson who ran hotels during the Gold Rush

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

Field of experience occurs when our perconceived notions interfere with our ability to understand the message