3) Write the measures to prevent conflic

Communication

One of the most common causes of workplace conflict is either the lack of or poor communication. Employees being confused as to what their job role is, what they need to achieve or what is going on within the business can lead to conflict. Improving communication by ensuring delivery of all information is clear, concise, correct and understood.

Uncover Assumptions by asking questions. One of the realities of diversity is that we can mean something completely different even though we use the same word. For example, on virtually every workplace survey the results indicate that communication needs to be improved.

Choose Carefully. The words you use can exacerbate or soothe in a conflict. The words you choose can activate cortisol, the stress hormone and hijack the brain with an emotional response. Pause to clarify your intention (what is your ideal outcome)