Explain what the South African Government is doing to promote equal
access to basic services.

He was probably very upset and disapointed and mad. all at once. so he probably wanted to show his disapointment, angryness, and depression. he didn't think of the affects due to the minor issue thst he has gone through. sorry if it doesn't . but i am trynna people.

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.