Kelly and Jeff live together, and Kelly constantly yells at Jeff to clean his dishes in the kitchen. She tells him that she will stop nagging if he does the chore. He finally cleans the dishes and Kelly, in turn, stops nagging him. As a result, Jeff is more likely to clean his dishes in the future. What is this scenario an example of

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explanation:

explanation:

pay attention. give the speaker your undivided attention, and acknowledge the message.

show that you're listening. use your own body language and gestures to show that you are engaged.

provide feedback.

defer judgment.

respond appropriately.

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