Orna bluntly tells the server that she needs to learn better conflict handling skills. But then, Orna goes over to the customer, who begins to argue with her. So she tells the customer to leave and not bother coming back. This best represents the conflict handling style.

dominating

Explanation:

Based on the information provided it can be said that this best represents the dominating conflict-handling style. This style is characterized by a specific high concern for oneself but at the same time a low concern for those around you. This is what Orna is demonstrating by contradicting herself when she tells the server that she needs to learn better conflict handling skills. In this scenario, Orna tells those around her (server and customer) whatever suits her best.

a factory opens that mass-produces light bulbs.

explanation:

not sure if that's an answer to your questions but this is an example! : )