Raleigh sells computer-assisted design services to major engineering firms. As he settles into his chair in the office of one of his best accounts, he says to the buyer, "R. J., can you believe how badly Baltimore choked in that game on Sunday?" Raleigh is using as he begins this sales call.

Small talk

Explanation:

 According to the given question, Raleigh's job is to sells the various types of computer assisted designing services to the different types of engineering companies or an organization and he is using small talk as it is one of the type of important skill in the business for establishing a condition with the customer or users.

 Small talk is one of the type of business strategy which we can use in our business to make customer more friendly and comfortable as it helps in building a trust with them in the workplace.

 Therefore, Small talk is the correct answer.

answerintellectual capital;

answersocial rituals;