A group of people is waiting to be helped at a customer service desk in a store. A woman in the waiting area suddenly clears her throat and spits on the floor. Everyone else in the room is taken aback and gives her horrified looks. How can this reaction be explained in sociological terms?

The woman who spit on the floor is not confirming to social norms that are shared by the other people in the room.

Explanation:

Essentially, norms are prescriptions for how people should act in particular situations.

It is been explained that social norms are implicit and explicit rules of behavior that develop through interactions among members of a given group or society. All groups have established norms that tell members what they should and should not do under certain circumstances. When agreed to and accepted by the group, norms act as a means of influencing the behavior of group members with a minimum of external control.

even though you have attached neither the chart nor the generalizations, i have located them online. the right answer is d, since they are asking you about a generalization. you can only infer from the chart that between 2008 and 2009 the number of employed workers decreased significantly (from over 115 millions to 107 millions approximately), which signals some type of economic crisis.  

answer; procedural justice;