Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter at Wal-Mart, Target and Kohl’s department stores; as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis?

Informal benchmarking                                  

Explanation:                                                                                                                              

Generally, there are four different types of benchmarking.

Informal benchmarking: The term "informal benchmarking" is described as one of the different types of benchmarking that is being performed unconsciously by different people at home or work. However, it is an individual tendency to continuously learn and compare from the practices and behavior of another person including ways to play, use software program, or cook, etc.

In the question above, the given statement signifies the informal benchmarking.

the correct answer is a