IBM has implemented a social network analysis tool that maps the and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise.

a) knowledge

Explanation:

According to a different source, these are the options that come with this question:

a) knowledge

b) IS

c) friendships

d) departments

e) job descriptions

IBM has implemented a social network analysis tool that connects employees. This tool maps the employees knowledge, in order to match them with other employees within the company that have particular skills, interests or expertise. This allows IBM employees to network effectively. It also allows them to have better tools to solve challenges. Finally, this tool also helps IBM retain their best employees.

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explanation:

the answer would be in this answer. someone already asked the question.