___ and ___ are two processes inherent within agency that guide ongoing motivation and development; the first process expands the complexity of the self, and the second process synthesizes that complexity into a coherent sense of self.

- Differentiation and Integration.

Explanation:

As per the question, 'differentiation' and 'integration' are demonstrated as the two procedures immanent within the agency that directs ongoing motivation as well as development. The 'differentiation' process inflates the convolution of the process as it leads to the creation of different corporate cultures within the overall organization while the second process incorporates the complexity into a comprehensible sense of self as it focuses on the co-ordination of different sections of the company for effective operation.

i'll just take the points xd