Courtney continuously checks her email and texts responses while sitting in her biology lecture. Not surprisingly, she has trouble understanding many of the concepts she's supposed to be learning. Which type of barrier to effective listening does this represent?

Message overload

Explanation: Message overload is the concept used in communication to describe the reception of more messages than we can ordinarily be able to manage or handle. In this case the person involved is overwhelmed by the volume of mails,texts etc that he or she receives. This message overload can cause a person to be distracted and disturbed and lose focus on what he or she is doing.

Information overload

Explanation:

In sociology, the term information overload refers to the fact that when a person has too much information coming from their senses and this makes it difficult to understand or acquire new information coming from the environment.

In this example, Courtney is continuously  checking her mail and texts responses while in her biology lecture and she has trouble understanding the concepts from the class. We can see that she is having an overload of information (from email and texts) that are making it difficult for her to acquire the new information she needs to learn. Thus she is experimenting information overload.

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