A local band performed on campus during a pre-graduation party. The students enjoyed the performance, and some of them were interested enough to buy tickets to see another show at a club downtown. But when they went to that concert, the quality of the performance was much poorer than they had heard and seen on campus. The students' disappointment was the direct result of which characteristic of services?

What makes the just-world hypothesis psychologically appealing to the average person? a. many people develop skewed perceptions based on their worst experiences with the poor, which makes it hard for them to see things objectively. b. it is supported by a wealth of empirical data. c. most people’s everyday experiences teach them that society tends to distribute rewards and punishments fairly. d. most people have a strong need to believe that the world is orderly, predictable, and fair.

The technique of getting a commitment from a potential customer and then changing the terms of the agreement is best described as low-balling. cognitive dissonance. reciprocal concession. the foot-in-the-door technique. a half-dozen high school students are going to a concert. chantal wants to wear a new colorful outfit that she just received as a gift, but she assumes that her five friends will all be wearing nothing but black leather. chantal decides to do likewise, and leaves her colorful outfit in the closet. chantal’s behavior is an example of conformity. resistance. reciprocation wariness. idiosyncrasy credits.

True or false: the eastern roman empire lasted for 1,000 years longer than the western roman empire.