According to the gap model of service quality, the gap between the service that customers receive and the service they want: Group of answer choices can be positive or negative depending on the quality of service that was provided. is the result of management's ability to translate customers' needs into delivery systems within the firm. is the result of a lack of understanding or a misinterpretation of the customers' needs, wants, or desires. can be closed by including misleading advertising campaigns promising more than the firm can deliver.

1.3.3 quiz: primary and secondary sourcesquestion 4 of 102 pointsa secondary source is reliable and credible if the person who created thesource is an expert on the topic, is educated and respected in the field ofstudy, and:

Which of the following is a sign of a weak economywhich of the following is a sign of a weak economy

1. according to the article, the chinese government has tried to control its people in all of the following ways except: question 1 options: create and spread propaganda in the media censorship of the media allowing people to create their own social media deleting people's social media posts without their permission when a government has total control over its citizens, including the media, it is a of government question 2 options: constitutional monarchy parliamentary democracy autocracy presidential democracy according to the article, "social credit" is question 3 options: an experiment to people talk on-line a farming experiment that hurt people under mao ze dong using someone else's data from the internet, to give or take away things such as the right to buy an airline ticket a credit you get in china for having friends in real life, and not just on social media china wants to take control over social media in which other region? question 4 options: taiwan chile japan hong kong