Social Studies, 22.02.2020 01:49 morganhines181

Southwest Airlines has consistently had one of the best on-time performance records in the airline industry. A critical factor in Southwest's success has been its use of second-tier airports such as Midway in Chicago. These lower-traffic airports allow Southwest to have a faster turnaround for its airplanes so they spend a greater percentage of their time in the air. Southwest Airline's on-time performance reflects the dimension of service quality.
a. Tangibles
b. Reliability
c. Empathy
d. Responsiveness
e. Assurance

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