Kellyanne hired Joshua from Southwest University. He was an amazing employee and exceeded all her expectations. The next year, she received an application for a job opening from another graduate from Southwest University. She was very excited to hire another outstanding candidate. Kellyanne has:

Representativeness heuristic bias

Explanation:

Representativeness heuristic bias can be described as the occurrence of people who think two similar or the same things and events can have the same outcome.

People connect things that are similar and believe that they will give the same results, even though sometimes the circumstances and details affect so much that the results can't be the same. This happens because people make judgments based on the information that they know in order to make a quick calculation or gain quick results.

In this case, Kellyanne is basing her decision on the fact she previously employed someone from Southwest University. She expects that another person from the same university will be as good as her employee, and she offers them a job.

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