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Social Studies, 14.02.2020 18:57 Kay6718

The romantic mountain getaway seemed like the perfect gift for holidays. The pictures in the brochure showed couples enjoying the amenities in their cabins. When the couple arrived, they unfortunately found a cold, uninviting cabin with a shortage of creature comforts--no down-filled blankets, no wood for the fireplace, paper plates and cups and a broken chair. In this service example, the was not what the customers expected.

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