Selina has just been hired by a small law firm in a rural town and is told that the dress code is business casual. She shows up to her first day of work wearing a striped dress and a cardigan, but discovers that everyone else is in jeans and button-down shirts. This problem in communication is an example of

Bypassing

Explanation: Bypassing is a communication problem which arises when two communicating individuals give different meaning to a word, phrase or sentence. It also arises when two individuals incorrectly assume that they have the same understanding of a particular word or subject whereas, they have actually ascribed different meaning to the word or subject.

In the given scenario, They both assume to have the same understanding or description of 'business casual'. However, they don't. Hence, the reason for the miscommunication.

in what process is there a multiple choice answer?

i would say b. research typically uses a variety of sources